Spa Etiquette



 In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates/Cards may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Menu services and prices are subject to change without notice. We reserve the right to refuse service to anyone. Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

 Spa Arrivals

To start your experience, we ask that you please arrive 15 minutes prior to your appointment time to complete your guest profile. When receiving two or more services, spa robes, slippers and beverages are provided for your comfort. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Please notify our staff if there are any special physical or medical needs or conditions prior to your services such as: food or product sensitivities, pregnancy or medications. Please leave all jewelry and valuable items at home. Na’Tua Spa is not responsible for lost or stolen items.

Cancellation Policies and Fees

 As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should you need to cancel or reschedule your reservation, a 24 hour advance notice is required. A 48 hour advance notice is required on packages or multiple services lasting 2 or more hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to the full service value. All no shows will be charged full value of services. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service.

Return Policy

It is our mission to provide you with the highest-quality skin and body care products with your services. In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we
cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Na’Tua Spa.

Gratuity, Gift Certificate/Cards, Prices and Services

Gratuity is not included in the price of service or spa packages and is at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. Gift Certificates/Gift Cards are available in any amount and may be purchased at the spa. Unfortunately, we are unable to
process any returns or reimburse any payment transactions on gift certificates/gift cards even if lost, misplaced or stolen. Gift certificates/Gift Cards cannot
be redeemed as cash. Gift Certificates/Gift Cards must be mentioned when making your appointment. Prices and services are subject to change without

 Series of Treatments

 We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them
for any other spa services or apply a spa credit of equal value.